Reference

Read Before You Access the Platform

These terms set out the rules that apply when you access C Baji VIP — covering account registration, deposits and withdrawals through bKash, Nagad, and Rocket, and how disputes are handled. Access to this service depends on your local law and eligible region.

Account EligibilityPayment RulesWithdrawal ConditionsDispute ProcessJurisdiction Notice
C Baji VIP Read Before You Access the Platform
HOW WE OPERATE

Account Security and Data Handling

We hold your account data only for as long as your account remains active or as required to resolve any outstanding dispute. Wallet transaction records — including bKash, Nagad, and Rocket payment references — are retained for audit purposes. You can request a copy of the data we hold on your account by contacting support with your account ID. To update personal details or close your account, submit a written request through email support; changes take effect after identity verification is complete.

Data Retention

Account and transaction data is kept for the period required by our audit obligations. You may request deletion once your account is closed and all balances are settled.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Data Requests

To access, correct, or remove your personal data, contact support by email with your account reference. We respond to verified requests within a reasonable timeframe.

TERMS QUERIES

Contact Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms have been applied to your account, reach us through any of the channels below. We aim to respond to terms-related queries within one business day. For urgent account issues — such as a suspended wallet or a disputed transaction — use live chat for the fastest path to a resolution.

Live Chat Open the chat window from any page on the site. Available during platform operating hours for account and terms queries.
Email Support Send your query with your account reference to our support address. Suitable for detailed terms questions or formal dispute notices.
Help Centre Browse the help section for answers to common terms questions, including payment rules and account eligibility conditions.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to accounts, payments, and eligibility. If your question is not covered here, reach us through live chat or email.

You must be of legal age in your jurisdiction and accessing the service from a region where it is permitted. Eligibility is your responsibility to confirm before registering.

Deposits must come from a payment method registered in your name. A mismatch triggers a manual review, which may delay the credit to your account wallet.

Yes. We post updates on this page and continued use of the platform after a change is published counts as your acceptance of the revised terms.

Send a written dispute notice to our email support address with your account reference and the transaction details. We will acknowledge it and begin a review within one business day.

We retain transaction and identity records for the period required by our audit obligations. Once that period ends and all balances are settled, you may request deletion.

Access and eligibility depend on your local law and the eligible regions we serve. These terms do not override any applicable local legal requirement in your jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.