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How C Baji VIP Handles Your Personal Information

This page covers what personal data C Baji VIP collects when you access our platform, how we use it, and what rights you have over it.

Account & Identity DataPayment Channel RecordsDevice & Session LogsCookie & Tracking Controls
C Baji VIP How C Baji VIP Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Security and data handling are built into the account and payment flow, not bolted on afterwards. Here is how each area works in practice.

Account Security

Your account password is stored in hashed form. Login sessions are protected with OTP verification sent to your registered mobile number, and suspicious login attempts trigger an automatic account hold pending your review.

Payment Data

Card or wallet details entered during a bKash, Nagad, or Rocket transaction pass through encrypted channels. We do not store full wallet credentials on our servers — only a tokenised reference used for transaction matching.

Data Retention

We keep account and transaction data for as long as your account is active and for a period afterwards as required by standard financial recordkeeping practice. You can request deletion of non-mandatory data by contacting support.

Your Rights

You have the right to view the data we hold on you, correct inaccuracies, and request removal of data we are not legally required to retain. Submit requests via live chat or email from your registered account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is held, want to request a copy of what we have on file, or need to correct inaccurate information, our support team handles privacy requests directly. Use any of the channels below and specify that your query is a data or privacy matter so it reaches the right team.

Live Chat Open the chat widget from your account dashboard. State your request is a privacy or data matter and a support agent will handle it directly.
Email Support Send your request to our support address from the email linked to your account. Include your account username so we can locate your records quickly.
Help Centre The Help section in your account menu covers common privacy questions, including how to request data access or ask for account data to be removed.

Privacy Questions We Get Asked Most

These cover the data and account questions that come up most often. If yours is not here, reach out via live chat from your account.

We collect your name, mobile number, email address, and identity verification documents. This is the minimum needed to open and secure your account in eligible regions.

Transaction details are logged for processing and fraud prevention. Wallet credentials are not stored directly — only a tokenised reference is kept after your transaction clears.

Yes. Contact support via live chat or email from your registered account and ask for a data access request. We will respond within a reasonable timeframe.

Some details like your display name can be updated from account settings. For identity documents or contact details, raise a correction request through live chat or email support.

Only where necessary — payment processors like bKash, Nagad, and Rocket receive the data needed to complete your transaction. We do not sell personal data to advertisers or data brokers.

Non-mandatory data is removed on request. Transaction and identity records may be retained for the period required by standard financial recordkeeping obligations, then deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.